Looking for an item There are several ways to shop on Supermarket23. You can use the left navigation bars to shop by category or navigating into category bar on top. Also you can use the top search box to find exactly what you’re looking for. Notice remarkable best products on top of left bar. When you find an item you like, we suggest you click on product name to get more information and larger image, including description and shipping information. Go to top Product Information We provide the following information for each item on website:
Name Brand Short Image Price. Notice you can choose on top page the currency in which prices are displayed Quantity. Minimal product quantity to purchase is displayed. Add to shopping cart button. Clicking on product name you can get more information and larger image, including description and particular shipping information is proceed Go to top Recommended Products Take advantage of Supermarket23 Recommended Products appear on right side when you click on product name. You do not need to continue navigating, just added recommended product to shopping cart in the same page. Go to top Login in / Register To sign in and create a Supermarket23 account for the first time click on REGISTER on top bar. You will be taken to the Registration page, which will prompt you to enter your name, e-mail address and choose a password, among other personal information. By completing these steps, you will have created a Supermarket23 account. The e-mail address you submit will be your user ID for future purchases on website and we will use it to send you important messages, including order acknowledgements and shipping confirmations. We sure it is a working email address; otherwise you would miss very important website information. You can also choose to receive promotional e-mails from Supermarket23 To sign in to your existing Supermarket23 account, simply select LOGIN option on top menu and enter your e-mail and password. Then click “OK.” If you forgot your password, click on correspondent button. Go to top Finding the item There are several ways to shop on Supermarket23. You can use the left navigation bars to shop by category or navigating into category bar on top. Also you can use the top search box to find exactly what you’re looking for. Notice remarkable best products on top of left bar. When you find an item you like, we suggest you click on product name to get more information and larger image, including description and shipping information. Go to top Adding items to Shopping Cart To order an item, simply enter the quantity you would like, and then click the orange “ADD” button. Minimal product quantity to purchase is displayed. Navigate on Categories top bar or left bar to find/add more items. You can view the items in your cart any time by clicking on Shopping Cart button on top of any page. Items stored in your cart should appear on any computer, as long as you are signed in to your Supermarket23 account with your e-mail address and password.
It is recommended to sign in before adding any items to your Cart in order to tied them to your account. Go to top View Shopping Cart You can view the items in your cart any time by clicking on Shopping Cart button on top of any page. Items stored in your cart should appear on any computer, as long as you are signed in to your Supermarket23 account with your e-mail address and password.
If you do not conclude your purchase, items added in your shopping cart will remain there for 24 hours. We strongly suggest you finish your order inmediately, otherwise it is possible some products chosen be not available. Go to top Define/Choose Order Recipient To place an order it is mandatory to define a new recipient or select one already added. To do it, just click on “Recipients” button on top bar, beside Shopping Cart. Shipping to friends and family overseas on our site is easy. Just enter the recipient's precise full name and address.
To select the Province and Municipality, drop down correspondent list. Be sure you choose a Municipality that corresponds to Province selected previously.
We strongly suggest you detail an alternative recipient name so he/she can receive the order in case of primary recipient be absent. Go to top Special Deliveries Some products could be delivered on specific dates; in that case you will be able to specify the delivery date and hour when you choose the recipient for those products with Especial Day Delivery. You will be informed whether this delivery can be done under your specific request. For further certainty on delivery date, we suggest you order 7 business days in advance and you send us an email immediately indicating the order and delivery date. Go to top Delivery Times Home Delivered items will be delivered in 3-5 business days in Havana City, 10-15 business days in Pinar del Rio, Habana and Matanzas Provinces and 15-21 business days in the other regions. Home-Delivered lunches and dinners are made from Monday to Saturday (Sundays are excluded) Go to top Review Order Details Once you finish ordering and defining order recipient, all you need to do at this point is to check the accuracy of the information you provided and make any necessary changes. Click on “Go to Pay” to submit your order. You will be taken to a page where total order details are shown. There you can continue shopping or modifying your purchase. Please review: - Items ordered and quantity
- Recipient Information
- Shipping charges
- Discounts if applied
Once satisfied, choose the Payment Methods. Go to top Payment Methods Payment method currently available is by means of Visa and Master Card credit cards.
Our products are sold and cashed in CAD.
In some cases, we can publish prices in other currencies, just as a reference. Client credit card will be debited in accordance with in force exchange rate (at time when deduction is made) from Canadian Dollars to client credit card’s currency, applied by credit card issued bank.
In certain circumstances, you can have funds deposited on your Supermarket23 account that you can use to pay orders total or partially depending on funds available and total order amount. Go to top Tracking the order At any time you can track your orders on Supermarket23 clicking on top left bar. To track your order you need to log in first and then you can consult the latest order status or click on “Tracking my Order” to find orders by Number, Date, Recipient or Status. You will be given full information about your orders status. Go to top Managing my Personal Information Clic on "MY ACCOUNT" on top menu and update your personal information on Supermarket23 Go to top Forgot your password? Select LOGIN option on top menu and enter your e-mail (user ID). If you forgot your password, click on correspondent button. You will receive your password by email (user ID) Go to top Updating Subscriptions and Communications Preferences Once login on Supermarket23, click on MY ACCOUNT section on top menú. Activate or not the option corresponding to receiving promotional information from Supermarket23 Go to top Order Receipts and Invoices After you place an order, you will receive an order acknowledgement e-mail with full order details: items ordered, recipient information, shipping charges, discounts is applied and total amount paid.
We will also send you a shipping confirmation e-mail when your order (or a portion of it) is received by recipient. Go to top Delivering the order to final recipients We have several fulfillment centers and distributors that store and ship our products. If you order more than one item, each may be shipped from a separate location, and therefore, may arrive at different times. There are items that could be shipped separately if they have different shipping methods or are not available in our warehouses on the same day.
Your original estimated shipping amount does not change if more than one shipment location is used.
Deliveries are done in a personalized way at final recipient’s home. If the beneficiary is not present at the moment the visit is done, the package will not be delivered to neighbors, friends or any other person who is not duly specified by the buyer on the order. The buyer could include a second alternative name for delivery in the case that the person stated as beneficiary is not present at the moment of the visit.
The orders that contain mistakes in the recipient’s address can be temporarily stopped until the buyer supplies enough and precise information. If not, the order could be cancelled and the money of the operation credited back to buyer. Contact us through the email help@supermarket23.com to give us precise and enough delivery information. Go to top Delivery Times Home Delivered items will be delivered in 3-5 business days in Havana City, 10-15 business days in Pinar del Rio, Habana and Matanzas Provinces and 15-21 business days in the other regions. Home-Delivered lunches and dinners are made from Monday to Saturday (Sundays are excluded) Go to top Receiving orders on destination The order recipient must sign a Delivery Voucher accepting the goods or services according with international standards. Supermarket23 will keep this voucher as constancy of terminating the sales and delivery process.
Recipient MUST NOT SIGN the delivery voucher if for any reason disagrees with quantity and/or quality of items delivered, if product description do not match with description detailed on order, or for any other reason he/she considers valid to reject the order. In case of error on distribution, we will deliver the order again properly, without any extra charges. If Supermarket23 considers that delivery was made properly, will email you informing about not reception of order and you money will be credited back. Go to top Receiving DVD and other imported products on destination These products are shipped directly into Cuba from the country of origin. The recipient in Cuba will have to pay a small fee in Cuban Pesos. Normally, it is no less than 30 pesos and no more than 100 pesos (from 2 to 4 USD). Warranty: 3 months with item replacement.
Delivery times: 6 weeks for Ciudad Habana, 7 weeks for other regions Go to top Delivery Confirmation You will be notified of delivery to final recipient by email. Supermarket23 ships items as they are available; therefore you may receive more than one delivery confirmations if you purchase several items. Go to top Verifying Order Authenticity In order to avoid fraudulent or unauthorized uses of your identity or credit card information, all orders made on Supermarket23 are verified.
At any time, you can be asked to send us a note that proves that it is you and no one else who is purchasing on our Site. In this note, you should include a legible copy of you driver license or ID document belonging to the country where you have your residence and must be signed. The sign on note must match the one appears on your ID document. The note can be scanned and emailed to supervisor@treew.com or faxed to: 1-416-352-5698.
You never be asked to send us your credit card information, we do not collect or process that information. Your credit card number will be only asked for order payment purposes.
The shipping time should be added to the number of days for order and client authenticity verification process. Products delivery times or service fulfillment, will start from time order be checked and verified as authentic Go to top Prices You can choose on top page the currency you want prices displayed. However, publishing prices in other currencies is done just as a reference, since all transactions will be conducted in Canadian Dollar (CAD).
Prices do not include additional cost for transportation, package or any other financing costs. The distribution contains its own prices and Supermarket23 has the right to modify them in any moment without prior advice. Go to top Payment Methods We accept VISA and MASTERCARD credit card payments.
Our products are sold and cashed in CAD.
In some cases, we can publish prices in other currencies, just as a reference. Client credit card will be debited in accordance with in force exchange rate (at time when deduction is made) from Canadian Dollars to client credit card’s currency, applied by credit card issued bank.
In certain circumstances, you can have funds deposited on your Supermarket23 account that you can use to pay orders total or partially depending on funds available and total order amount. Go to top Payment Currency Our products are sold and cashed in CAD.
Your credit card will be debited in accordance with in force exchange rate (at time when deduction is made) from Canadian Dollars to your own credit card currency, applied by credit card issued bank. Go to top Canceling an order All orders are processed immediately. Once an order has been processed, we are unable to cancel the order.
Check your Order Status online. Orders with a status of "On Process" or “Concluded” cannot be canceled either refunded. Orders with status “Not Processed”, “Approved” or “Retained” can be cancelled and the paid amount credited back to you. However, you or your recipient may refuse the merchandise because quantity or quality problems. A refund will be issued once the merchandise is returned to our warehouse or distributors, just if merchandise is unpacked.
Once recipients accept products by signing at the moment of delivery, product’s value is not refundable unless imperfections, damages or any other reason made them useless or unsuitable. Any other issue related has to be covered by product warranty. In this case, if products can not be replaced, we will credit back the total amount paid for that product. Credit back transactions can not exceed the total amount of transaction. Go to top Credit Back requested by clients Any client can request a credit back if order has not been processed. If the request is motivated by the interest of the client or by an error committed by the same person in buying or any other reason, not inherent to a breach, bad service or interest of Supermarket23, then 10 (ten) % will be deducted from the amount to return to client, in order to cover the operating costs, the refund of the money, as well as other banking expenses related.
If the credit back is in response to bad service or breach of Supermarket23 or to a decision taken by the initiative of Supermarket23, the total order amount will be credited back, as Supermarket23 will absorb the costs mentioned in the previous paragraph.
In order to obtain a refund, you must provide your correct e-mail address to help@supermarket23.com. Supermarket23 will not be liable for any claim that was a result of an incorrect email address provided by you. The customer is responsible for providing a correct/working e-mail address. Go to top Fraudulent Credit Card charges or Fraudulent Claims All requests to negate charges are investigated by our risk management and legal departments. If you make a fraudulent claim of unauthorized credit card usage, we will report this to the credit card services. This report may result in criminal charges that may be filed against you. Go to top The Company Supermarket23 Store is community-oriented website designed an operated by TREEW Inc., an Internet advance technology services settled in Toronto, Canada.
Supermarket23 operates thousand of transaction per month; each of them becomes a new experience and a commitment with you, our client.
Enter to Supermarket23 and you will receive all you expect: the best customer service, easy and friendly navigation, helping-community items displayed in a clean, organized and welcoming environment and useful information that make ordering on this site a very comfortable experience.
Any time you need assistance; do not hesitate to contact us:
E-mail: help@supermarket23.com
Phones: Spain: (34) 911 876 521 / Canada: (1) 305 260 6184
Fax: 1-416-352-5698
Supermarket23 Useful Link Privacy Policy. Delivery Policy. Refund Policy. Terms and Conditions.
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